We use both internal and external couriers for all our deliveries, and occasionally situations may arise which are out of our control resulting in delays in deliveries.
Stacy Brewer Cakes delivers a maximum of 25km from Sydney CBD and is charged accordingly. Some suburbs are excluded from our deliveries based on the radius from the CBD.
We are unable to specify an exact time for delivery as all delivery drivers must follow a specific route to deliver cakes. We are unable to prioritise any delivery address under any circumstance. If you need your cake by a specific time we suggest our pick up option that is available for you.
If the recipient is unable to accept the delivery at the specified address, if it is safe to do so, the order may be left at the front door at the discretion of the driver. If there is nowhere safe to leave the cake or the driver can not access the property, the phone number for the order will be contacted. If the customer does not answer after two attempts, or the contact number is incorrect, the cake will be returned to the kitchen and a re-delivery fee will apply.
If the cake is getting delivered to a venue we must have the booking name, booking time and contact number.
Once our cakes have been delivered to you or your nominated venue, Stacy Brewer Cakes is not liable for any loss or damage caused.